Secrets of New York series : The Mark

by Gabriella Ribeiro
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Olivier Lordonnois, General Manager of The Mark

You are so fortunate to be leading one of New York’s classic luxury hotels…how did you arrive at The Mark?

Prior to joining The Mark, I acquired 20 years of hospitality experience in hotel operations, working for prestigious Parisian properties like Hôtel de Crillon and The Ritz Paris, before moving to London to work at The Lanesborough. I then became the General Manager of Hôtel Costes; Sofitel Le Faubourg, Accor Group’s flagship; and Hôtel de la Tremoille. I
hold a Master’s Degree in Business and Tax Law and a PDP Certificate from Cornell

What makes your hotel so special? Share a few secrets that travelers may not know about the property.

The personalized service at The Mark is incomparable. Our boutique hotel sets a new standard for hotels across the spectrum and guests know that The Mark is a place they can feel comfortable and in the presence of luxury and design. Most people don’t know that our suites were designed as residential spaces. This is why they are so large, our penthouse is 12,000 square feet, and well equipped with the latest technologies. Now, these suites are available to anyone looking for a home away from home.

What type of traveler does your hotel suit best?

Our hotel suits the savvy, frequent traveler, who chooses our Upper East Side locale for a quiet New York home to escape the madness. Our guests are well-versed in luxury travel, they have exceptional taste and expect the highest of service.

Describe how you feel about New York in 3 words.

New York is exhilarating, unparalleled, and charming.

In your opinion, what are the true highlights a visitor to New York shouldn’t miss?

Being located a short walk from the city’s most renowned museums, I recommend the classics: The Met and The Guggenheim. A Mark Pedicab ride through Central Park is always a highlight, in any season.

What are your favorite off-the-beaten-path places you’d like to share with our readers?

A personal favorite museum of mine is the Neue Gallery, a short 10-minute walk from The Mark, which houses German and Austrian art. The Elizabeth Street Garden and small shops in The West Village are New York local favorites.

Best spots to take in a view?

The Mark’s Terrace and Penthouse Suites have stunning views of the neighborhood and Central Park. The Mark Sailboat, which will be back on the Hudson high seas this Spring, has the most impeccable view of The Statue of Liberty and the Manhattan skyline.

Must-visit restaurants?

Jean-Georges is usually my first recommendation, not only because of the convenience of simply walking down The Mark staircase but because of his incomparable cuisine. I also suggest exploring other hot spots nearby such as Sant Ambroeus or The Pool.

If someone had 48 hours to spend in New York and were asking for your recommendation, what would that itinerary look like?

Their itinerary would begin with breakfast-in-bed by Jean-Georges each morning, the buttermilk pancakes are arguably the best way to start one’s day. I would recommend morning visits to the neighboring museums and afternoon shopping on Madison Avenue. A pedicab ride through Central Park is sure to be the trip’s highlight, accompanied by a Jean-Georges picnic for lunch. In the evening, dinner at The Mark Restaurant or a downtown classic like Balthazar or Buvette. I would recommend an evening at a Broadway show or a West Village jazz club, followed by a nightcap at The Mark Bar.

Gabriella Ribeiro